FAQ

FAQs (Frequently Asked Questions):

Q1: How can I track my order?

• A: Once your order is processed, a tracking number will be provided in your order confirmation email. You can use this to track your package on our courier's website.

Q2: Can I cancel my order after placing it?

• A: Unfortunately, we do not accept cancellations once the order is confirmed and the advance payment is received.

Q3: How do I contact Scents Pakistan for assistance?

• A: You can reach out to us via email at scentspakistan@gmail.com or call us at +92 324 2405123. Our customer support team is ready to assist you.

Q4: Do you ship internationally?

• A: Currently, we only ship within Pakistan. We do not offer international shipping at this time.

Q5: What if I receive the wrong item or a damaged product?

• A: Contact us within 7 days of receiving the order with details and photos of the issue. We will assist you in resolving the matter through a replacement or refund.

Q6: Are returns accepted?

• A: We do not accept returns unless you receive a product different from what you ordered. Please refer to our Return Policy for more details.

Q7: How can I stay updated on promotions and new arrivals?

• A: Subscribe to our newsletter during the checkout process to receive updates on promotions and new product launches.

For any other questions or concerns, don't hesitate to contact us. We value your feedback and are here to ensure your experience with Scents Pakistan is delightful.